Today, business success depends largely on the ability of successful companies to market their products and services, meet customer expectations, outperform competitors, and communicate with others on legal and regulatory requirements. Nowadays, in the digital age, this means businesses need to move faster to meet the dynamic needs of users, especially in the age of social media, where choices and opportunities are expanding uncontrollably. However, this digital transformation also involves moving products to a digital service provider, and this era, known as the “Fourth Industrial Revolution,” was marked by the digital transformation of the world and the inevitable interaction of people, advanced technology and hardware assets.
With respect to the current era, Information Technology Infrastructure Library or ITIL consists of best practices for providing the services of IT, though it has an organized and systematic approach for managing information services and can be useful to organizations in managing risk, developing a stabilized and sustainable information technology surroundings and implementing cost-efficient practices that enable people to change, grow and develop. On the other hand, ITIL certification is internationally recognized as a volume collection that identifies best practices to follow when providing quality information services.
What is an ITIL?
In the pool of modern technology, Information Technology Infrastructure Library (ITIL) is known as a reputable series of IT practices designed for organizations to tailor their services of cloud computing to meet the needs of their users and businesses accordingly. However, ITIL is considered as an accumulation of practices for managing information technology services and improving the quality level of cloud computing services. Thus, ITIL’s primary purpose is to align the services of information technology with business goals, although their goals are changing as per the trend. However, ITIL has grown significantly since 20th century as a sequel of books in more than 20 volumes, approximately 2100, other editions of ITIL simplified these publications by classifying them into various aspects of cloud computing management, facilities and applications.
At the time, Microsoft standardized ITIL for developing the Microsoft framework. Among all, Configuration Management Database (CMDB) is the most important components of ITIL that provides all the components services like software, information technology components, documents, users and hardware which can provide information services respectively. However, CMDB monitors the location of all these assets and procedures, along with modification and properties, and associations.
ITIL covers five key issues that are regularly reviewed and updated as technology evolves and incorporates with ITIL certificate; however, each book contains best practices for every single stage of IT service management.
- The strategy of Service: This refers to the goals and requirements of the company’s customers and explains how to align the goals of the two parties.
- Service Design: It elaborates information technology, architecture and documentation practices.
- Transition Service: This provides tips for managing and publishing changes; guiding leadership through intervention and environmental change accordingly.
- Operation Service: This offers the ability to manage every day, monthly and annual information services.
- Service Continuous Improvement: This explains how to provide policy enhancements and updates as part of the ITIL process.
Though, the adoption and maintenance of ITIL require trained and certified professionals who run businesses and their IT staff, who are supposed to be the holder of ITIL certification or ITIL foundation training cross wisely. Companies such as Microsoft, I.B.M and Hewlett Packard Enterprise (H.P.E) use ITIL as the basis of their internal business rules. However, the iteration of ITIL offers up-to-date data and custom certifications to prepare managers for the current infrastructure landscape and the categories of services they are supposed to provide.
Benefits of ITIL
However, ITIL is not just a simple and easy cloud computing skill. Though the certificate also explores how managers are considered to apply their knowledge within the broader scope of their organization and bring into line with business follows. It means that executives now have consistent best practices in all aspects of IT management. By keeping in mind, ITIL has six major distinctive advantages: better IT ranking in the enterprise.
- Better alignment between business goals and IT sections
- Teams improved customer service and satisfaction
- Lower operating costs through better use of resources
- Augmented visibility of costs and assets of IT
- Smooth response to management interventions and services
- Environment flexible service that can simply adjust to the transformation
ITIL Certification Training
Today, the ITIL certificate is awarded on the basis of conscientiousness, facts and personal interest. However, the levels of ITIL certification include basic, practical, intermediate, professional and major stages. Though the most often certification which is supposed to be done is the foundation level that gives a detailed overview of the elements, concepts and idea which make up the framework in an ITIL foundation online training and certification. It is advised to get ITIL certification training online or from a reputed institute before sitting in the exam.
ITIL Criticism and Recent Trends
However, ITIL is not free from criticism; some of the most common complaints are about quality and rigidity, and lack of instructions. Though, before embarking on an ITIL trip, remember that ITIL is known just for a good training model, it does not provide any standard instructions for performing the process in each environment. Though, the criticism combined with the need to integrate with existing users which led the industry to seek opportunities. Most of the latest channels focus on ITIL and other similar frameworks like Dev-Ops, and Agile accordingly. However, focusing on collaboration and communication, this integrated approach enables organizations to understand the benefits of combining the most valued components of each one structure.
The Future of ITIL
Regarding the future prospects, ITIL will be supposed to continue the help of organizations to assure the support of the best processes as per their environment. As the core capabilities of companies continue to evolve, so ITIL procedures should likewise evolve too, such as, the Change Approval Board (C.A.B) of ITIL, which usually examines whether changes are needed, may need to accommodate the regulatory process at the speed of occurrence. However, as Dev-Ops integrates more into the business organization environment, the importance and quality of the ITIL network infrastructure in maintaining service levels and improving efficiency become more clear.